Altice Portugal
Provided customer support and sales assistance.
Sep 2019 - Feb 2020·5 mos
Tech Stack
Microsoft ExcelRoles
Contact Center Sales Agent
09/2019 - 02/2020Coimbra, PT
- Provided customer support and sales assistance, delivering detailed information on products and services. - Managed post-sales follow-up to ensure customer satisfaction and retention. - Conducted one-on-one side-by-side training with new team members to support onboarding and ensure understanding of processes and tools.
Skills Developed
- Active listening
- Customer-focused mindset
- Results-oriented
- Negotiation
- Problem-solving
- Time management
- Multitasking
- Attention to detail
- Team collaboration
- Mentoring and onboarding support
- Adaptability
Personal Highlight
TODO: Achievement de vendas